Telecaller

Key Responsibilities

• Make outbound calls to prospective clients and explain the company’s products/services.

• Handle inbound inquiries from customers, providing accurate information and prompt assistance.

• Follow up on potential leads to convert them into opportunities or appointments.

• Maintain clear and accurate records of customer interactions, feedback, and call logs in the database.

• Understand customer needs and offer appropriate solutions or route them to the relevant department.

• Achieve daily/weekly calling targets and performance metrics.

Requirements & Qualifications

• Education: Minimum 10+2 / High School Diploma; Graduate in any field preferred.

• Experience: Freshers and experienced candidates (0–2 years) are welcome to apply.

• Languages: Proficiency in Telugu is required; basic knowledge of English or Hindi is a plus.

• Skills:

  • Strong verbal communication and interpersonal skills.

  • Patient, polite, and persuasive phone etiquette.

  • Basic computer skills for maintaining call records.

  • Active listening skills and ability to handle customer objections professionally.