Telecaller

Key Responsibilities

• Outbound & Inbound Calling: Place outbound calls to prospective clients using provided lead lists or respond promptly to inbound customer inquiries.

• Pitching & Presentation: Present, promote, and explain products or services clearly to potential customers using standardized scripts and tailored conversation techniques.

• Lead Qualification & Sales Pipeline: Identify customer needs, answer questions about product features or pricing, and convert qualified leads into appointments, sales orders, or site visits.

• Customer Relationship Management: Address customer queries or complaints professionally, offering accurate information and appropriate solutions.

• CRM & Record Maintenance: Log daily call activity, update customer contact details, record sales outcomes, and maintain call notes in the CRM system.

• Target Achievement: Meet or exceed daily, weekly, and monthly targets for call volume, talk time, lead generation, and conversions.

Requirements & Qualifications

• Education: High school diploma, higher secondary, or bachelor's degree in any field.

• Experience: Prior experience as a Telecaller, Customer Service Representative, or BPO agent is preferred (freshers with strong communication skills are welcome).

• Communication Skills: Excellent verbal communication and active listening skills in English and relevant regional languages.

• Computer Proficiency: Basic familiarity with computers, MS Office/Excel, and CRM software.

• Interpersonal Skills: Strong persuasion skills, telephone etiquette, active listening, and the resilience to handle rejection professionally.