Service Delivery Manager

Key Responsibilities

• Oversee day-to-day service delivery operations to ensure alignment with operational standards and client expectations.

• Monitor performance metrics, service level agreements (SLAs), and operational workflows to identify areas for optimization.

• Act as the primary point of contact for resolving complex service issues and managing customer escalation requests.

• Lead, mentor, and coordinate operational teams to promote efficient workflows and high-quality service execution.

• Prepare regular service delivery reports and collaborate with management to refine operational strategies.