Reservation Executive

Handle customer inquiries regarding room, flight, tour, or other service reservations.

Process booking requests, cancellations, modifications, and confirmations.

Provide accurate information about availability, pricing, packages, and reservation policies.

Maintain reservation records and update booking details in the reservation management system.

Coordinate with hotels, airlines, travel agents, and other service providers.

Respond to customer queries through phone calls, emails, and online channels.

Ensure timely communication of booking confirmations and changes.

Manage customer complaints and resolve reservation-related issues.

Verify customer details and payment information where required.

Prepare daily booking reports and maintain accurate documentation.

Follow company policies and procedures for reservations and cancellations.

Support sales and customer service teams in achieving customer satisfaction targets.