Guest Relations Executive

As a Guest Relations Executive at Oberoi Hotels & Resorts, you will be the face of our luxury hospitality standards, ensuring every guest receives an extraordinary, personalized experience from check-in to departure. You will anticipate guest needs, address feedback, and coordinate with key departments to deliver seamless operational excellence.

Key Responsibilities

• Guest Delight & Engagement: Warmly welcome VIPs and long-stay guests upon arrival, offering tailored assistance and acting as their primary point of contact throughout their stay.

• Service Coordination: Collaborate closely with the Front Office, Housekeeping, and F&B teams to fulfill special requests, preferences, and dietary requirements.

• Feedback Management: Proactively gather guest feedback, resolve complaints swiftly with empathy, and ensure all issues are logged and resolved according to company benchmarks.

• Daily Operations: Assist with lobby management, escort guests to their rooms, conduct room orientations, and maintain accurate guest profile records in the PMS.

Requirements & Qualifications

• Bachelor's degree or Diploma in Hospitality, Hotel Management, or a related field.

• 0–2 years of guest-facing experience in a premium or luxury hospitality environment.

• Outstanding verbal and written communication skills in English and Hindi; additional languages are a plus.

• Excellent interpersonal skills with a warm, empathetic, and professional disposition.

• Strong problem-solving capabilities and ability to thrive under pressure in a fast-paced setting.