Front Desk Executive

Front Desk Executive – Oberoi Hotels & Resorts

Location: 7 Sham Nath Marg, Civil Lines, Delhi - 110054

Job Type: Full Time | Onsite (Shift / Night)

Salary Range: ₹15,000 – ₹25,000 per month

Job Overview

As a Front Desk Executive at Oberoi Hotels & Resorts, you will serve as the primary point of contact for guests, delivering luxury hospitality standards from arrival through departure. You will manage check-in and check-out procedures, address guest requests, and ensure a seamless service experience consistent with Oberoi's service standards.

Key Responsibilities

• Guest Relations & Services: Greet guests warmly upon arrival, manage smooth check-in/check-out processes, and assign rooms according to preferences and availability.

• Front Office Operations: Handle guest enquiries in person and via phone, process payments, and ensure accurate record-keeping in the Property Management System (PMS).

• Problem Resolution: Address guest concerns or special requests promptly and professionally, coordinating with housekeeping, room service, and concierge teams.

• Standards Compliance: Adhere to safety, security, and operational guidelines established by the hotel management.

Requirements & Skills

• Diploma or Bachelor’s degree in Hotel Management, Hospitality, or a related field.

• 0–2 years of experience in front desk operations within luxury or upscale hotels.

• Strong verbal and written communication skills in English and Hindi.

• Proficiency in hotel reservation systems and basic office software.

• Professional demeanor with a strong customer-centric focus and flexibility to work shifts, including night shifts.