Customer Support Executive

Key Responsibilities

• Process Execution: Execute daily transactional, administrative, or operational tasks strictly following standard operating procedures (SOPs).

• Data Entry & Verification: Input, update, and audit accurate client/process data across internal databases and management systems.

• Quality Assurance: Maintain standard quality benchmarks, minimize errors, and ensure high accuracy across all processed files and tasks.

• Issue Resolution: Identify, track, and escalate process discrepancies, technical glitches, or complex queries to senior associates or supervisors.

• Client & Team Coordination: Collaborate with cross-functional team members to maintain workflow efficiency and meet daily SLA targets.

Key Requirements & Qualifications

• Bachelor’s degree / Diploma in any field (or equivalent practical experience).

• Prior experience in process operations, back-office processing, or a BPO/KPO environment is preferred.

• Proficiency in basic computer operations, MS Office (Excel, Word), and web applications.

• Strong attention to detail and ability to maintain accuracy in high-volume environments.

• Good written and verbal communication skills.

Job Details

• Job Title: Process Associate

• Location: Sector 1, Greater Noida, Uttar Pradesh (Pincode: 201301 / 201318)

• Job Type: Full Time

• Work Mode: Onsite

• Shift: Flexible

• Vacancies: 10

• Salary Range: ₹18,000 – ₹19,000 per month