Customer Support Executive

Key Responsibilities:

• Handle inbound customer queries via phone, email, or chat in a timely and professional manner.

• Identify customer needs, clarify information, research issues, and provide suitable solutions.

• Maintain accurate records of customer interactions, transactions, comments, and complaints.

• Escalate complex or unresolved issues to appropriate internal teams as required.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Requirements:

• Good verbal and written communication skills.

• Basic computer literacy and familiarity with CRM software or ticketing systems.

• Strong problem-solving skills and active listening abilities.

• Ability to multitask, prioritize, and manage time effectively.