Customer Support Executive

Resolve customer complaints and provide appropriate solutions within established timelines.

Maintain a thorough understanding of the company's products and services.

Record customer interactions and update customer information in the CRM system.

Escalate complex issues to the appropriate department when necessary.

Follow up with customers to ensure issues have been resolved satisfactorily.

Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction.

Collaborate with internal teams to improve customer experience and service quality.

Identify recurring customer issues and recommend process improvements.

Adhere to company policies, procedures, and quality standards.