Client Relationship Manager

Build and maintain long-term relationships with existing clients.

Understand client needs and recommend suitable products or services.

Act as the primary point of contact for client communications.

Address client queries, complaints, and service-related issues promptly.

Monitor client satisfaction and develop strategies to improve retention.

Identify opportunities for upselling, cross-selling, and business expansion.

Coordinate with sales, marketing, operations, and support teams.

Conduct regular client meetings and follow up on pending requirements.

Maintain accurate client information, interaction records, and reports in CRM software.

Track account performance and prepare client relationship reports.

Negotiate service agreements and support contract renewals.

Achieve client retention, satisfaction, and revenue targets.