Client Relationship Manager

Manage day-to-day relationships with assigned clients and act as their primary point of contact.

Understand client requirements, expectations, and business objectives.

Ensure timely and high-quality delivery of products/services to clients.

Coordinate with internal teams to resolve client queries, concerns, and service issues.

Conduct regular client follow-ups and maintain strong, long-term relationships.

Identify opportunities for upselling, cross-selling, renewals, and business expansion.

Prepare and share proposals, quotations, presentations, reports, and account updates as required.

Maintain accurate records of client interactions, requirements, and account status in CRM systems.

Monitor client satisfaction and proactively address potential issues.

Track account performance, revenue targets, and key relationship metrics.

Gather client feedback and communicate relevant insights to management and internal teams.