Technical Support Engineer

Provide technical support to customers and internal users. Diagnose and troubleshoot hardware, software, network, and system issues. Install, configure, and maintain computer systems, applications, and technical equipment. Respond to technical queries through phone, email, chat, or on-site support. Identify root causes of technical problems and implement appropriate solutions. Escalate complex issues to senior engineers or relevant technical teams. Maintain records of support requests, troubleshooting steps, and resolutions. Monitor system performance and recommend improvements. Assist with software updates, system upgrades, and routine maintenance. Prepare technical documentation and user guides. Ensure compliance with IT security policies and technical standards.