Service Manager

Manage daily service operations and service delivery activities.

Lead, supervise, and motivate service team members.

Handle customer complaints, queries, and service requests.

Monitor service quality, response time, and customer satisfaction.

Allocate service tasks and monitor their completion.

Coordinate with technical, sales, and operations teams.

Track service performance and prepare regular reports.

Ensure timely resolution of customer issues and escalations.

Monitor service contracts, maintenance schedules, and SLAs.

Maintain service records, reports, and customer documentation.

Identify process improvements to increase service efficiency.

Ensure compliance with company policies and safety standards.

Conduct team training and performance reviews.

Manage service-related costs and resources effectively.