Housekeeping Manager

Plan, organize, and supervise daily housekeeping operations.

Manage housekeeping staff, including room attendants, cleaners, supervisors, and support personnel.

Prepare staff schedules, duty rosters, and work assignments.

Inspect guest rooms, public areas, corridors, washrooms, and other facilities for cleanliness and maintenance standards.

Ensure rooms and facilities are cleaned and prepared according to organizational standards.

Train, coach, and evaluate housekeeping employees.

Monitor staff performance, attendance, grooming, and adherence to workplace procedures.

Maintain adequate stock of cleaning supplies, linen, toiletries, uniforms, and housekeeping equipment.

Coordinate with procurement and stores teams for timely availability of supplies.

Maintain inventory records and control housekeeping costs.

Coordinate with maintenance teams regarding repairs, defects, and facility issues.

Coordinate with front office regarding room status, guest requests, check-ins, and check-outs.

Handle guest complaints and housekeeping-related requests professionally.

Ensure proper cleaning, sanitation, waste disposal, and hygiene procedures are followed.

Implement workplace health and safety procedures and ensure safe handling of cleaning chemicals and equipment.

Conduct regular inspections and prepare housekeeping quality reports.

Manage lost-and-found items according to company procedures.

Monitor laundry and linen operations where applicable.

Develop and maintain housekeeping SOPs, checklists, and inspection records.

Support special events, VIP arrangements, deep-cleaning projects, and seasonal maintenance.

Identify opportunities to improve service quality, efficiency, and cost control.

Perform other duties assigned by senior management.