Customer Service Representative

Handle customer inquiries through phone, email, chat, and other channels.

Resolve customer complaints and service-related issues promptly.

Provide accurate information about products, services, orders, and policies.

Process customer requests, orders, returns, and refunds as required.

Maintain accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved satisfactorily.

Coordinate with internal teams to address complex customer concerns.

Meet customer service quality, response-time, and satisfaction targets.

Maintain a professional and courteous approach in all customer interactions.