Customer Operations Manager

Manage day-to-day customer operations and service activities.

Lead, supervise, and motivate customer service teams.

Monitor customer queries, complaints, and service requests.

Ensure timely resolution of customer issues.

Track KPIs such as response time, resolution time, and customer satisfaction.

Develop and improve customer service processes.

Coordinate with sales, operations, finance, and technical teams.

Analyze customer feedback and identify areas for improvement.

Prepare operational and performance reports.

Handle escalated customer complaints professionally.

Conduct team training and performance reviews.

Ensure company policies and service standards are followed.