Customer Operations Manager

Manage daily customer operations and service activities.

Supervise and guide customer service and operations teams.

Monitor customer queries, complaints, and service requests.

Ensure timely and effective resolution of customer issues.

Develop and implement processes to improve operational efficiency.

Track key performance indicators (KPIs), service levels, and customer satisfaction.

Prepare operational reports and analyze performance data.

Coordinate with sales, technical, finance, and other departments.

Train and mentor team members on customer service procedures.

Identify recurring customer issues and recommend process improvements.

Ensure compliance with company policies and service standards.

Maintain accurate customer and operational records.

Handle escalated customer concerns when required.