Customer Insights Analyst

Analyze customer data, feedback, surveys, and behavioral patterns.

Identify customer trends, preferences, needs, and emerging opportunities.

Conduct customer segmentation and profiling.

Prepare reports and dashboards on customer behavior and business performance.

Analyze customer satisfaction, retention, churn, and engagement metrics.

Conduct surveys and support qualitative and quantitative research.

Translate complex data into clear and actionable business insights.

Collaborate with marketing, sales, product, and customer service teams.

Monitor market and competitor trends.

Develop customer personas and journey insights.

Support campaign analysis and measure customer response.

Present findings and recommendations to management and stakeholders.

Maintain data accuracy, confidentiality, and quality.

Use analytics tools to automate recurring reports and improve insight generation.