Customer Insights Analyst

Analyze customer data, purchasing patterns, feedback, and behavioral trends.

Develop customer segments and identify key customer profiles.

Conduct research to understand customer needs, preferences, and expectations.

Prepare dashboards, reports, and presentations on customer insights.

Monitor customer satisfaction, retention, engagement, and loyalty metrics.

Identify opportunities to improve customer experience and business performance.

Work with marketing and product teams to support customer-focused strategies.

Analyze survey results, reviews, complaints, and other customer feedback.

Track industry and market trends affecting customer behavior.

Translate complex data into clear, actionable business recommendations.

Maintain accurate customer datasets and analytical reports.

Support forecasting, campaign analysis, and performance measurement.